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Support Secretary Outpatient Rehab Austintown-Mercy Health!!

Company: Mercy Health
Location: Youngstown
Posted on: January 6, 2022

Job Description:

Thank you for considering a career at Mercy HealthSUMMARY OF JOB RESPONSIBILITIES:This secretary position will be an integral part of the rehab team at this outpatient orthopedic site.Essential Functions:Must be trained in use of EPIC/Carepath scheduling/registration/POS collections/work queue managementAmbassador to the rehab services department while maintaining outstanding rapport with referral sources and patientsManage all phone interactions & participate in appointment reminder calls in a professional mannerPerform insurance/benefit verification for patients prior to start of therapyCollect co-pays from patients at time of therapy visitParticipate in ordering of supplies as neededMaintain organized and professional work environmentAssist the therapy staff members with calls, fax, copies, etc as neededRole Models a strong commitment to Patient/Customer Experience. Leads others to create the desired patient/customer experience. Assures employees have the training, tools and equipment they need to provide an extraordinary patient experience. Measures and keeps visible to team members the achievement levels of patient experience. Trains employees on 5/10' rule, 5 Must Haves for patient care givers, AIDET, language of caring, and other service excellence tools. Immediately addresses behaviors that are not creating the desired patient/customer experience, coaches for improvement, and holds employee accountable through performance evaluation rating and corrective action.EDUCATION:Required : High School Diploma/GEDMercy Health is an equal opportunity employer.We'll also reward your hard work with:Comprehensive, affordable medical, dental and vision plansPrescription drug coverageFlexible spending accountsLife insurance w/AD&DAn employer-matched 403(b) for those who qualify.Paid time offEducational AssistanceAnd much moreScheduled Weekly Hours:40Work Shift:DaysDepartment:Austintown Phy Therapy - Mercy Health Physicians YoungstownAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Keywords: Mercy Health, Youngstown , Support Secretary Outpatient Rehab Austintown-Mercy Health!!, Administration, Clerical , Youngstown, Ohio

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