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Company: Mill Creek Metro Parks
Location: Youngstown
Posted on: August 6, 2022

Job Description:

Job Description Position Title: Part-Time Gardens Receptionist First Line Report: Visitor Services Manager Second Line Report: Community Engagement Director Employee Status: Part-Time Exempt/Non-Exempt: Non-Exempt Location: Primary Location: Youngstown, OH; Secondary Location: Canfield, OH Summary --- The Part-Time Gardens Receptionist works under the direction of the Visitor Services Manager, and in cooperation with Gardens staff, to facilitate public service and receptionist duties at Fellows Riverside Gardens. This position will be required to perform other duties as assigned by the Visitor Services Manager. This position is suitable for transitional duty. Primary Responsibilities General Reception and Visitor Services---80% Greet visitors entering Fellows Riverside Gardens Manage incoming in person, email or phone inquiries made by the general public; transfer calls as appropriate and/or take accurate messages and relay to appropriate parties Assist visitors by making rental reservations and completing class registrations, taking payments, resolving issues, sharing site information and creating daily reports Assist visitors by providing brochures, maps, wayfinding, etc. Promote Fellows Riverside Gardens available rental facilities to the public, answer inquiries regarding rental facilities Maintain and update memos, forms and other administration documents Manage office supply inventories including ordering and storage Collect and distribute incoming and outgoing mail Maintain high level of confidentiality in all department business Open and secure the Davis Center as scheduled Ensure that all organizational policies, procedures and safety practices are followed Departmental Functions---.20% Provide intra-department support Keep supervisors informed of essential issues and report disturbance to proper authorities Communicate effectively and professionally with coworkers, visitors and renters Other duties as assigned Essential Knowledge, Abilities and Skills Must be able to maintain a continuous positive attitude and professional appearance Regular and predictable attendance Ability to operate a multi-line phone system Must possess proficient technological skills and abilities including the operation of standard computer equipment, software, fax/copier and smart phone capabilities Excellent customer service skills, including the ability to communicate clearly and effectively to a wide variety of audiences in both verbal and written form Must be able to work weekdays and weekends, evenings and holidays as scheduled Education/Qualifications Must be at least 18 years old A minimum of two (2) years experience in a retail or reception setting Must have reliable transportation Physical Requirements Necessary to Perform Job Functions Must be physically able to perform all tasks inherent to the position Ability to see, hear and effectively communicate with others Ability to read and interpret plans, details, specifications and operating manuals Ability to walk, traverse or otherwise access trails of all types, natural terrain, construction sites and all properties under control of Mill Creek MetroParks under all types of conditions Ability to stand, sit, bend, stoop and walk for lengthy period of time and walk up/down stairs Ability to sit at a desk and view screen displays for extended periods of time Job Requirement The Part-Time Receptionist is required to be available as the situation warrants. Events may require working evenings, weekends, holidays or other times outside of what is considered a normal schedule. The duties and responsibilities listed are not set forth for the purpose of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work. Mill Creek MetroParks expressly reserves the right to add to, detract from, modify or eliminate any of the above provisions in its sole discretion. 28 hours

Keywords: Mill Creek Metro Parks, Youngstown , PART-TIME RECEPTIONIST (Gardens), Administration, Clerical , Youngstown, Ohio

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