Service Coordinator

Company: Wolf Consulting, LLC
Location: Monroeville
Posted on: February 17, 2026

Job Description:

Job Description Job Description Wolf Consulting, LLC is the trusted leader in computer support and cloud services for small to mid-size businesses. With over 37 years of experience, we help clients focus on their growth by alleviating their technology concerns. We have been recognized as a Top Managed Services Provider and one of the Best Places to Work in Western Pennsylvania for nine years. We’re hiring a Service Coordinator to support day-to-day service delivery for our Managed Service Provider (MSP) clients. This role is the operational hub between clients, technicians, vendors, and internal teams—owning ticket flow, scheduling, and communication, and creating a “white glove” client service experience. After the initial onboarding and training period, this person will work a hybrid work schedule of two days in our office in Monroeville and three days from their home office. Essential Duties and Responsibilities: Create and manage service requests, set delivery expectations, and coordinate resources. Collaborate with service teams for scheduled visits and projects. Work with Client Success and Service Managers on resource scheduling. Serve diverse clients and liaise with various stakeholders. Pre-process service requests from multiple sources; handle incoming calls. Review, assign, and manage service requests based on technician availability and skill level. Oversee daily service team activities and workloads. Update customers on ticket status and scheduled work. Ensure timely resolution of service requests; escalate when necessary. Educate clients on using the Wolftrack agent for ticket creation. Monitor service metrics and ongoing projects. Provide weekly service reviews to management on productivity and satisfaction. Ensure timely time entry on tickets using ConnectWise Manage. Requirements Preferred candidates for this role will have: High school diploma or equivalent is required. Additional education, such as a two-year associate’s degree or four-year bachelor’s degree, is helpful. Experience in performing receptionist, customer service, office administrative functions, in a small or mid-size business environment, is preferred. Experience with ticketing software is preferred and helpful. Experience with ConnectWise Manage software is helpful. Experience with Microsoft Office software (Word, Excel and Outlook) is required. Good keyboarding skills. Excellent telephone skills. Strong interpersonal skills, organizational skills, and time management skills. Strong oral and written communication skills. Ability to work independently, but also as a strong supportive team member. Ability to handle frequent pressures, including demanding client contact, meeting time deadlines, and multitasking. Ability to exercise a high degree of diplomacy when dealing with clients in all types of organizational positions and with varying degrees of technical knowledge. Benefits Join Wolf Consulting’s team as a Service Coordinator and enjoy: Being a part of the strongest and fastest-growing IT networking company in the region. Working in a fun, energetic, and team-oriented work environment. Our commitment to helping you grow professionally with training and career advancement opportunities including certification testing support, training, and reimbursement. Competitive salary and benefits package including 100% employer paid medical, vision and dental insurance at the employee level, generous PTO and holiday offerings, 401(k) Plan with 4% company match, annual performance bonus when company goals are met, and monthly cell phone stipend. Social events and volunteering opportunities inside and outside the office.

Keywords: Wolf Consulting, LLC, Youngstown , Service Coordinator, Administration, Clerical , Monroeville, Ohio