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Front Office Manager

Company: Marshall Hotels & Resorts
Location: Youngstown
Posted on: September 13, 2019

Job Description:

Become Part of the Marshall Team Marshall Hotels & Resorts, is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. First and foremost, we are all here to assist our guests. Everything else is secondary. If you dont see our associates assisting a guest, youre bound to watch them assisting someone who is.Mike Marshall, President & CEO You can expect to experience strong and supportive leadership, transparent and effective management of our human resources, employee engagement, a collaborative and supportive culture and a strong track record in staff retention, learning, professional development and growth across the whole organization. We are currently seeking a highly motivated and experienced hospitality professional to join our team at the DoubleTree by Hilton Youngstown Downtown as a Front Office Manager who can help lead the property to sustainable success. The Front Office Manager is responsible for the room department, including the front desk operations and to help ensure the overall guest experience for our 125 room hotel is held to the highest standards. JOB RESPONSIBILITIES:

  • Leads and motivates team members, managing daily work flow, providing communication and a positive work environment.
  • Ensures clear communication with housekeeping of status of vacant rooms and rooms ready for occupancy.
  • Remains highly visible and be readily available for guests at all times.
  • Monitors and maintains guest experience to ensure overall high level of guest satisfaction.
  • Supervises and motivates all team members. Carries out supervisory responsibilities of front desk agents in accordance with policies, training programs, and applicable laws.
  • Orders supplies for Made Market as necessary.
  • Recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Controls labor and expenses by ensuring proper staffing; productivity and inventory levels are consistent and accurate; evaluates, measures and tracks all service, performance and productivity standards.
  • Maintains and generates data reports regarding budgets and service enhancements.
  • Monitor all V.I.P.'s, special guests and requests.
  • Supports night audit shifts as needed.
  • Performs Manager on Duty shift on a regular basis.
  • Exhibits a hands on management style and works shifts at the desk on a regular basis. AT A GLANCE
    • Located in the Historic Stambaugh Building, 44 E Federal St, Youngstown, OH 44503, the DoubleTree Youngstown has been fully updated with todays amenities while preserving its historic charm and neoclassical architecture of 1907. Walk to attractions such as the Covelli Centre, Youngstown State University, OH WOW! Science Center, and DeYor Performing Arts Center. Were also close to America Makes, Youngstown Business Incubator, Turning Technologies, Mercy Health, Vallourec Star, General Motors, and Taylor-Winfield Technologies, making us perfect for business travelers.
    • Our caring service begins with a warm DoubleTree Chocolate Chip Cookie at check-in. Preserved d├ęcor like marble wainscoting and mahogany doors lead you to newly renovated guest rooms all with complimentary WiFi, a 50-inch HDTV, mini-fridge, in-room safe, coffeemaker, work desk and walk-in shower. Upgrade to a larger room or corner suite with options such as a queen-sized sofa bed, dining table and superior views of downtown.
    • Pick up a morning pastry, savor a casual lunch, or enjoy dinner at Bistro 1907. Our Made Market is always open with snacks and beverages to satisfy any cravings. Work out in the complimentary fitness center, or connect with the office in the 24-hour business center. Events are memorable with stylish meeting space, including our top-floor ballroom accented by 13-foot ceilings, Palladian windows, and views from 12 stories up. In addition to a great work environment, our talented team enjoys:
      • Competitive compensation
      • Professional development and growth
      • Paid time off for vacation, holiday and sick
      • Company-sponsored medical plans including health insurance, dental, vision, life, LTD, STD, AFLAC plans for Accident / Critical Illness / Hospital, Legal Shield plan, Identity Shield plan, and Flexible Spending Plans for Medical and Dependent Care
      • Employee Assistance Program (EAP)
      • 401k retirement plan
      • Room discounts at all Marshall-managed hotel locations A History of Excellence Who We Are Founded in 1980 by industry icon Charles Marshall, Marshall Hotels & Resorts (MH&R) is a full-service hotel management company that specializes in all property segments, from roadside, independent hotels to four-star, beachfront resorts, throughout the United States. MH&Rs typical hotels average 100 to 500 rooms in urban, business, suburban and resort locations. In addition to a variety of non-branded hotels, MH&R works with virtually all major hotel franchise companies, including Hilton Hotels & Resorts, Marriott International, InterContinental Hotel Group, Hyatt Hotels Corp., Radisson, Choice Hotels, Best Western Hotels & Resorts and Wyndham Hotels & Resorts. Thank you in advance for your interest in considering this opportunity with Marshall Hotels & Resorts. If you decide this opportunity isnt the right fit for you, please visit our website to view other opportunities at or for future consideration, email your resume to JOB REQUIREMENTS:
        • Minimum of two (2) years supervisory experience in front office operations or a hospitality service-related field with high customer/client contact required.
        • Experience in a franchised hotel property required; Hilton experience highly preferred.
        • Verifiable history of leading teams to success in terms of guest satisfaction (branded hotel GSS or similar scores).
        • Professional references from within the hospitality industry.
        • Organized, goal oriented, self-motivated and energetic with a strong desire to achieve success. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          • Ability to communicate effectively in written format and oral presentations
          • Ability to multi-task and establish priorities
          • Ability to maintain organization in a changing environment
          • Exhibits initiative, responsibility, flexibility and leadership
          • Possesses a thorough knowledge of guest satisfaction and front office procedures
          • Ability to use working knowledge of working environment to meet established goals and objectives
          • Computer skills with the ability to learn front office system

Keywords: Marshall Hotels & Resorts, Youngstown , Front Office Manager, Administration, Clerical , Youngstown, Ohio

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