Customer Service Representative - State Farm Agent Team Member

Company: Ladd Wagner - State Farm Agent
Location: Murrysville
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: License Reimbursement Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Ive been a State Farm agent for over 20 years, and what continues to motivate me every day is the opportunity to run a small business that truly helps people. Theres nothing more rewarding than helping families protect themselves from lifes unexpected moments and earning the trust of my community over two decades has been one of my proudest achievements. My team would describe our office in one word: enriching. I value creativity, initiative, and people who think outside the box. We keep communication strong through weekly huddle calls where we celebrate wins, share recognition, and keep the energy high. Community involvement is at the heart of what we do. We partner with the local Recreation Department to support three major annual events and frequently participate in other community programs throughout the year. We also know how to have fun together from axe throwing and mini golf to cooking classes and paint-and-sip nights. Every Friday, we show our team spirit by wearing our favorite team colors. I believe in offering flexibility and balance, which is why we provide flexible scheduling, paid education or training (even outside of insurance), and professional development opportunities for every team member. We also celebrate birthdays with team lunches, reimburse for continuing education, and reward great performance with bonuses and recognition lunches when monthly goals are met. The people who thrive in my office are self-motivated, positive, and proactive. Im not a micromanager I trust my team to take ownership and bring fresh ideas that keep our agency evolving. If youre ready to grow, be creative, and make a real impact, this is the kind of environment where youll thrive. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Ladd Wagner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Keywords: Ladd Wagner - State Farm Agent, Youngstown , Customer Service Representative - State Farm Agent Team Member, Customer Service & Call Center , Murrysville, Ohio