Account Relationship Specialist
Company: Kenda Tires
Location: Tallmadge
Posted on: April 3, 2026
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Job Description:
The Account Relationship Specialist will be responsible for
positive customer relationship interactions, processing of customer
orders, and the coordination between all parts of the organization
to achieve results. This role is the primary support position for
the field sales team that drives customer satisfaction with a focus
on what is right for the customer. BENEFITS Generous benefits
package including medical, dental, life, accident, critical care,
and short-term & long-term disability insurance. 401K retirement
program with employer match Paid holidays, sick and vacation time
Employee purchase pricing on auto, power sport, and bicycle tires
RESPONSIBILITIES Understand and act on what is right for the
customer Resolve customer requests and complaints via phone and
email Place, cancel, modify, or expedite orders on behalf of the
customer Consistent and accurate data entry of customer orders,
customer information, and customer interactions Develop
relationships with customer base via daily interactions Answer
questions about warranties or terms of sale Act as the company
gatekeeper to inbound calling prospects Suggest solutions when a
product malfunctions Attempt to persuade customer to reconsider
cancellation Inform customer of deals and promotions Sell products
and services over the phone or via email Work with customer service
manager to ensure proper customer service is being delivered Record
customer interaction information in CRM system Handle changes in
policies or renewals Assist in the management of correspondence
between the sales team and their clients Provide relevant
information of customer interactions to sales team members Work
with management, production, and shipping teams to support the
customer Develop strong product and market knowledge Performs other
duties as assigned KNOWLEDGE, SKILLS AND ABILITIES Strong
analytical and problem solving skills Shows initiative Ability to
work independently with strong decision making and critical
thinking skills Good written and verbal communication when dealing
with customers Strong organizational skills Excellent interpersonal
skills Proficient with Microsoft Office Suite, and other software
programs Ability to multi-task and prioritize Ability to work under
pressure and with deadlines Conflict resolution Ability to work
independently and on a team Enthusiasm for what you do! Equal
Opportunity Employer (EOE).
Keywords: Kenda Tires, Youngstown , Account Relationship Specialist, Customer Service & Call Center , Tallmadge, Ohio
