Patient Access, St Joseph Warren - Mercy Health (PT)

Company: Mercy Health
Location: Youngstown
Posted on: January 11, 2022

Job Description:

Thank you for considering a career at Mercy HealthAs a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.Patient Access - St Joseph WarrenJob Summary:The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.Essential Functions:Provides excellent customer service and communications skills with patients, medical staff, and the general publicMust possess the ability to troubleshoot and resolve problems promptlyPerforms registration and basic insurance verification, ensuring accurate patient identity for billingMaintains the confidentiality of all patients' records and accountsEnsures patient flow is maintained and informs Supervisor of any department and patient issues immediatelyAbility to answer the telephone using an established greeting and assists callers in a friendly and helpful mannerOther duties as assignedEducation:High School Degree or GED preferredAssociate Degree preferred but not requiredExperience:Prior experience in patient registration/healthcare preferred but not requiredKnowledge of medical terminology is preferred but not requiredSkills & Abilities:Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skillsEngage with staff and patients in a professional mannerBasic math skillsMercy Health is an equal opportunity employer.We'll also reward your hard work with:Comprehensive, affordable medical, dental and vision plansPrescription drug coverageFlexible spending accountsLife insurance w/AD&DAn employer-matched 403(b) for those who qualify.Paid time offEducational AssistanceAnd much moreScheduled Weekly Hours:24Work Shift:AllDepartment:SS Revenue Cycle - Legacy MH AcuteAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Keywords: Mercy Health, Youngstown , Patient Access, St Joseph Warren - Mercy Health (PT), Healthcare , Youngstown, Ohio