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Health Care Assistant - Clinical Support Family Planning

Company: Planned Parenthood of Greater Ohio
Location: Youngstown
Posted on: March 17, 2023

Job Description:

Job DetailsJob Location Youngstown Health Center - YOUNGSTOWN, OHPosition Type Full TimeEducation Level High School -Salary Range $17.00 - $18.00 HourlyJob Shift DayJob Category Health Care Signing Bonus: $700*

*$200 on first pay and then $500 on first pay following successful completion of 90 days.

Must still be employed, full/part-time, and in good standing at the time of each payout.

Payments are prorated for part-time hires.

As a socially responsible health care employer and provider, we require our associates to show proof of annual influenza and COVID-19 vaccinations unless approved exemption is provided. An approved exemption from COVID-19 vaccination will require weekly testing for the Associate. Additional information will be provided by HR upon hire.

Planned Parenthood of Greater Ohio is seeking mission-minded Associates to join us as a full-time (37.5 hours per week) Health Care Assistant - Clinical Support to serve our patients at our Youngstown Health Center.


The Health Care Assistant I - Clinical Support performs a variety of client care services in accordance with agency policies and in a courteous and professional manner. Provides general health and contraceptive information to clients, assists with medical procedures and performs clerical functions, while ensuring quality client care and excellent customer service. The Health Care Assistant provides direct services in family planning and, if assigned, abortion care and is responsible for customer service skills in person and on the telephone. Must be pleasant, courteous and helpful. Requires an understanding of and commitment to quality healthcare and excellence in customer service and practice these values in relation with internal and external customers.


Our Mission

We protect, promote, and provide empowered health care for people throughout Ohio.

  • We respect and honor all people
  • We are committed to a diverse and inclusive environment for patients and staff
  • We provide health care - without judgment
  • We maintain responsible business practices
  • We regularly demonstrate our shared organizational workplace values and standards in order to educate and care for the communities that we serve


    • Signing Bonus
    • Paid Time Off
    • Paid Parental Leave
    • Medical 90% employer-paid base medical plans for single coverage
    • Dental
    • Vision 100% employer paid
    • Life Insurance 100% employer paid
    • Accidental Death & Disability 100% employer paid
    • Long Term/Short Term Disability 100% employer paid
    • 401(k) with matching employer contribution up to 4%
    • Nine (9) paid holidays per year
    • Financial incentive program for certified bilingual staff**

      **Planned Parenthood respects and honors all people. Qualified associates who are fluent in a needed language (Spanish, Nepali, or Somali, depending on geographic service area) will earn a $1.00 per hour differential for two years following successful examination.


      At Planned Parenthood, we believe that effective onboarding and training is the foundation for a successful and thriving career. New Heath Services Associates will take part in a robust clinical training program with a mix of virtual, instructor led, and hands-on styles.

      • First Week: New Hire Orientation (Virtual with Human Resources), Health Services Orientation (Virtual with Clinical Training Team), Home Health Center Observations (On-Site)
      • Second Week: Training in Electronic Health System, EPIC (Computer Based)
      • Third Week: Learning at a Clinical Training Hub (On-Site instructor ledat one of three Training Hubs:Akron, Bedford Heights, or Mansfield depending on home site)
      • Fourth Week: Home Health Center Training (On-Site instructor led at Home Site)

        The time at the hub provides a great opportunity to learn, practice, and enhance clinical skills in a pressure free environment with 1:1 support from our credentialed trainers. During the third week, Planned Parenthood provides a daily stipend to assist in travel to and from the clinical training hub.


        • Provide clients with accurate information regarding PPGOH services, including questions pertaining to contraception options and funding sources. Briefly orients patients on what to expect during their visit. Informs patients about delays.
        • Respond to telephone calls by making appointments, providing information and appropriate referrals.
        • Schedule, cancels and reschedules patient appointments as appropriate.
        • Prepare and maintains patient medical records.
        • Maintain accurate records for patient registration, medical records, lab testing, etc.
        • Competently utilize the computerized client information system for appointment scheduling, entering client visit data, collecting client fees and providing /printing client receipts.
        • Provide client with correct forms and ensures forms are completed.
        • Provide customer focused services. Anticipates needs of the patients and providers and performs necessary duties to ensure patient satisfaction and promote clinic success. Responsible for establishing effective and enduring relationships with patients and other PPGOH constituents as appropriate.
        • Gather and record all pertinent information from patients in order to provide health services. Enters information on patient visits into the medical record and patient data system. Maintains patient data system files with accurate, current patient information.
        • Conduct verbal history and appropriate screening for medical record documentation
        • Screen medical and social history with correct documentation of pertinent information.
        • Can administer medication according to scope of practice or licensure
        • Transfer/document required information in the medical record checking the accuracy of all data per PPGOH protocol
        • Participate in a team approach delivery system of services to patients in accordance with PPGOH policies and procedures and current medical standards. Promotes/maintains communication with patients, peers, health center manager, clinicians and administration
        • Prepare clients for exams and assists in exam room when needed.
        • Understand content of and accurately explains Informed Consent.
        • Provide appropriate and accurate patient education and information as needed.
        • Perform waived laboratory tests and venipuncture.
        • Measure and document client height, weight and blood pressure.
        • Prepare examination room and maintains cleanliness and inventory of all aspects of the health center.
        • Assist in minor surgical procedures.
        • Handle medical waste utilizing universal precautions
        • Communicate with co-workers to keep client visits moving in a timely manner
        • Maintain confidentiality and exercise sensitivity in a nonjudgmental manner when dealing with sexuality and sensitive issues with clients.
        • Participate in risk and quality management processes. Adheres to HIPPA, OSHA and CLIA regulations and workplace safety policies.
        • Attend in-service, workshops, seminars, and staff meetings.


          • High school diploma or GED
          • Advanced technical training or Certified Medical Assistant preferred
          • Experience working in a health care setting preferred
          • Knowledge and proficiency in medical assisting techniques and reproductive health preferred
          • Excellent customer service, problem solving, judgment, organizational and communication skills
          • Strong commitment to quality health care


            Planned Parenthood has served Ohioans with safe, accessible, and affordable health care for 100 years and welcomed more than 100,000 patient visits to our health centers in 2020. Every day, we fight to provide this care to everyone, no matter their income level, insurance status, zip code, color, creed, or country of origin.

            As a mission-driven health care provider, Planned Parenthood is dedicated to ending health disparities and achieving health equity among all races. We work on all levels through our health centers, educational programming, and public policy to make the greatest impact on the communities we serve.

            In order to become the leading organization for high quality reproductive health care, we continuously strive to create a supportive work environment that results in a positive experience for patients and associates alike. We find this support in our In This Together workplace values and service standards that bring associates together and foster an inclusive culture.

            Planned Parenthood of Greater Ohio (PPGOH) is an equal opportunity employer. We care for our business by ensuring that all of our decisions regarding the employment relationship, including the terms, conditions, and privileges of employment, are in accordance with our principles of equal opportunity.

            As a matter of PPGOH policy we affirm that we respect and honor all people and we will not discriminate against employees or applicants for employment on the basis of sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, race, color, ethnicity, religion, national origin, ancestry, age, disability, medical condition, genetic information, marital status, sexual orientation, political affiliation, military and veteran status, or any other legally protected characteristic.

            In addition to the above commitments, PPGOH seeks to have employees that reflect the broad diversity of those that we serve and we encourage all who are ready to be In This Together to apply.

Keywords: Planned Parenthood of Greater Ohio, Youngstown , Health Care Assistant - Clinical Support Family Planning, Healthcare , Youngstown, Ohio

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