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Guest Service Associate Guest Relations

Company: Mercy Health
Location: Youngstown
Posted on: January 4, 2022

Job Description:

Thank you for considering a career at Mercy HealthGreets in coming patients/families scheduled for surgery.Assigns family member a "patient number" and instructs on how to read the tracking board.Fields multiple calls /ongoing communication/rounding with families/physician and PACU nurses.Tracks physical location of families and documents on a white board so physicians can locate families following surgeryOver 3-4 miles of walking to and from PACU/PAT/ escorting multiple family members. Many areas are badge access only.Assists families to conference room so physicians can discuss the surgery outcome with the family.Manages coffee bar area.Covers Guest Service Desk, answers incoming calls, directs visitors, prepare packets for newly admitted patients, directs flower deliveries, provides wheelchairs and often escorts patients, acts as liaison for incidents that occur in the main lobby, maintains calendars of events, directs visitors to special events and act as the main lobby liaisons as they are the first employees seen by incoming visitors. Works with golf cart time for 6 months, coordinates help with call- offs and in regularly communication with Valets regarding issues that require help.QUALIFICATIONS:Must possess strong communication and organizational skills, ability to use computer, self-motivated and displays a commitment to service excellence. Must have a courteous and caring demeanor and a willingness to serve others and possess excellent verbal communication skills.EDUCATION:High School Diploma or G.E.D.EXPERIENCE:Telephone and computer experience required. Must be able to work with people of different cultures.Mercy Health is an equal opportunity employer.We'll also reward your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • An employer-matched 403(b) for those who qualify.
  • Paid time off
  • Educational Assistance
  • And much moreScheduled Weekly Hours:0.01Work Shift:Days/AfternoonsDepartment:SS Quality - Clinical OutcomesAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

Keywords: Mercy Health, Youngstown , Guest Service Associate Guest Relations, Hospitality & Tourism , Youngstown, Ohio

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