General Manager I - Store (1044)
Company: Advance Auto Parts
Location: Youngstown
Posted on: March 14, 2023
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Job Description:
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Career Snapshot
Full-Time
Youngstown, OH
Field Sales and Service
3/2/2023
About Us
At Advance Auto Parts we have a passion for YES. Each day we are
motivated by a passion to help our Customers. We have a commitment
to advance the lives of our fellow Team Members, Customers, and the
Communities where we live and work.
When you join our team, you become one of more of over 70,000
knowledgeable and experienced Team Members who are committed to
providing outstanding customer service to our customers,
communities and each other every day.
With over 5,000 stores in the United States, Canada, Puerto Rico
and Virgin Islands, we are a leading automotive aftermarket parts
provider. With opportunities ranging from our front lines in our
Stores to our Distribution Centers to our Corporate Support Center
and our rapidly growing Professional Business, we have the career
for you. We are an Equal Opportunity Employer and do not
discriminate against any employee or applicant for employment
because of race, color, sex, age national origin, religion, sexual
orientation, gender identity, status as a veteran and basis of
disability or any other federal, state or local protected
class.
Career DescriptionJob Description
A General Manager must be committed to inspiring our team, as well
as helping our Customers succeed and growing our business with
integrity. Professional level sales and management position capable
of supporting functions on both sides of the business. The role
requires understanding of store systems, automotive systems, parts
knowledge and has the ability to identify, troubleshoot and project
assist for DIY. Responsible for developing and maintaining
Professional Customer relationships and program growth. Is
accountable for achieving financial metrics and maintaining service
and appearance standards. Position is exempt and requires a minimum
of 50-55 hours per week (excluding meal break periods). The average
schedule is 5-6 days a week, 11 hour shifts, including rotating
nights and weekends, with an hour for lunch. Additional hours may
be required based on staffing, store conditions, sales to target,
and other business demands. General Managers are required to work a
schedule based on the needs of the business.
Primary Responsibilities
Achieve overall store sales goals and service objectives
Manage and grow Professional Customer relationships/sales,
including building and holding team accountable to executing
Customer action plans
Selection, hiring, development, performance mgmt., coaching,
scheduling and engagement of store Team Members
Ensure execution of all inventory and operational standards
Coach all Team Members to deliver on Customer expectations (DIY and
Professional)
Manager on duty responsibilities (touch base/coaching, floor/phone
mgmt., task assignment and completion, safety, open/close
duties)
Ability to lead change management
Embrace diversity and foster a respectful environment for both
Customers and Team Members
Secondary Responsibilities
Provide DIY service including battery installation, testing, wiper
install, etc.
Assist District/Region in other functions upon request
Success Factors
Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Ability to become ASE P2 certified or ASE ready equivalent
Ability to execute and train project and product quality
recommendations
Advanced parts lookup and sourcing
Ability to source from numerous places including special order,
FDO, second source, etc.
Ability to execute and train all store operational processes and
procedures, and testing and diagnostic equipment for DIY
services
Ability to execute and train inventory systems and store
equipment
Ability to execute and train POS and Parts lookup systems
Ability to review and analyze P&L statement
Ability to recruit, select, hire and develop quality Team
Members
Ability to build and grow relationships with Professional
Customers
Essential Job Skills Necessary for Success as a General Manager
Working knowledge of automotive systems preferred
Speak and write English (Spanish a plus); communicate effectively
and build strong relationships with Customers, peers and upper
management
Use Microsoft software effectively (Word, Excel required;
PowerPoint preferred)
Calculate figures and amounts such as discounts, percentages, sales
increases, and gross profit percent
Ability to review and analyze business reports, such as profit and
loss statement (P&L)
Hold others accountable, inspect work quality and give feedback in
a way that is inspiring
Ability to work an assortment of days, evenings and weekends as
needed
Prior Experience that Sets a General Manager up for Success
2-3 years of experience managing a team of 10 - 20 Team Members in
a fast-paced and highly dynamic retail environment
Successful experience managing profitability; proven financial and
business acumen
Education, Certificates, Licenses, Registrations
High school diploma or general education degree (GED), Bachelor's
degree in business or a related area preferred.
Must have a valid driver's license
ASE certification preferred, but not required
Physical Demands
The physical demands and work environment described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job, with or
without reasonable accommodation. While performing the duties of
this job, the employee will predominantly be walking or standing.
The employee is required to be able to talk and hear, and use hands
and fingers to handle or feel; reach with hands and arms; climb or
balance; and stoop, kneel, crouch, or crawl. The employee must
frequently lift and/or move up to 50 pounds and occasionally lift
and/or move up to 100 pounds. Specific vision abilities required by
this job include close vision, distance vision, color vision, depth
perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job, with or without reasonable
accommodation. While performing the duties of this job, the
employee is usually working inside; however, they will occasionally
be outside and exposed to various weather conditions while
performing such tasks as installing batteries and wiper blades. The
employee is also occasionally exposed to moving mechanical parts;
high, precarious places; toxic or caustic chemicals; risk of
electrical shock; explosives; and vibration. The noise level in the
work environment is usually moderate.
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Keywords: Advance Auto Parts, Youngstown , General Manager I - Store (1044), Hospitality & Tourism , Youngstown, Ohio
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