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Customer service operations

Company: Global Channel Management, Inc.
Location: Youngstown
Posted on: February 12, 2019

Job Description:

2 months Service Operations Specialist needs five years of service industry experience managing service operations Service Operations Specialist requires: associates degree basic project accounting or costing principals service scheduling customer service agent Service Operations Specialist duties: Receives customer requests for unscheduled or scheduled service. Determines customer needs and matches appropriate Technician or Team Lead to the need. Communicates the action plan and services to be provided directly to the customer. Ensures work has been performed to the customer's expectations a performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate.

Keywords: Global Channel Management, Inc., Youngstown , Customer service operations, Hospitality & Tourism , Youngstown, Ohio

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