Implementation Specialist
Company: True Helix
Location: Delmont
Posted on: April 2, 2026
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Job Description:
The Implementation Specialist is responsible for helping clients
understand and use company software efficiently. The Implementation
Specialist participates in presale product demonstrations, client
needs analysis, and participates in crafting and executing new and
existing deployments. The software implementation specialist is
responsible for performing configuration, and usability tests on
newly created software/environments to guarantee that clients who
use the program can do so effectively. They function by interfacing
directly with clients to understand their needs and configure the
software to meet them, and also educate them on how to use the
deployed program. Responsibilities Include Support external clients
and colleagues in the implementation of technical systems and
software solutions Assess clients/user needs and develop an
accurate configuration that supports their business processes
Responsible for defining and executing the delivery and
implementation plans Responsible for performing tests and
troubleshoots final system setups Required to provide training and
end-user support during and after the implementation process Assist
in executing pre-sales product demonstrations, provide assistance
in scoping projects, and developing proposals Responsible for
identifying and configuring the software for client implementations
Available for Onsite projects to work alongside Project Managers,
Sales consultants, and clients Utilize SQL to query databases for
troubleshooting testing scenarios Requirements Include 2 years of
experience and Strong internal and client-facing communication
skills and service orientation to handle tasks successfully Sound
technical knowledge Proficiency in all Microsoft Office
applications Familiar with writing SQL queries The ability to
multitask effectively The ability to work independently and as part
of a team Strong analytical and problem-solving skills Excellent
organizational and time management skills Exceptional communication
and customer service skills Detail-oriented Pluses Experience with
using scheduling, payroll, billing, or financial systems BS or BA
degree in computer science, engineering, computer information
science, information technology, or a related field
Keywords: True Helix, Youngstown , Implementation Specialist, IT / Software / Systems , Delmont, Ohio
