Experienced Field Auto Adjuster
Posted on: March 20, 2020
Where good people build rewarding careers.
Think that working in the insurance field can't be exciting,
rewarding and challenging? Think again. You'll help us reinvent
protection and retirement to improve customers' lives. We'll help
you make an impact with our training and mentoring offerings. Here,
you'll have the opportunity to expand and apply your skills in ways
you never thought possible. And you'll have fun doing it. Join a
company of individuals with hopes, plans and passions, all using
and developing our talents for good, at work and in life.
Notice of Licensing Requirement
As a condition of your employment, you may be expected to comply
with the state specific licensing process and requirements to
perform work as an Experienced Field Auto Adjuster. Failure to
complete these requirements within the time frame designated by the
hiring department may result in the termination of your employment
with Allstate Insurance Company.
Allstate Insurance Company has an exceptional career opportunity
for an Experienced Field Auto Adjuster in Youngstown, OH area!
About the Team
The Claims Department is here to restore peoples' lives after the
unexpected has happened. We work to deliver compassionate service
that is fast, fair and easy. Putting our customers first to resolve
their claim and taking the stress out of the situation is our
This is your chance to help make a meaningful difference in
people's lives. Join the thousands of people who work in the claims
industry in highly stimulating work that will require you to
assimilate data, evaluate facts and negotiate solutions to complex
problems. Every day presents different learning and growth
opportunities. You will gain a broad range of professional skills
that will be equally applicable and highly valuable no matter where
your career takes you.
About the Position
Under limited supervision, this job is responsible for providing a
superior level of customer service and attention to customers who
have a vehicle that needs repaired. The individual inspects damage
to a vehicle (which may include automobiles, motorcycles,
all-terrain vehicles and recreational vehicles), writes damage
repair estimates, negotiates moderately complex and occasionally
complex settlements with repair facilities, and estimates repair
times for rental/loss of use. This individual is also responsible
for explaining coverage, estimates, claims, settlement, and rental
processes to agents and/or customers.This role may be performed at
a drive-in location or in the Field. The individual provides work
guidance and direction to less senior employees.
Specific responsibilities include
--- Researches and responds to moderately complex and occasionally
complex customer communications, concerns, conflicts or issues
--- Reviews customer satisfaction results; works independently to
create personal action plans
File Documentation and Reporting
--- Summarizes documents and enters into claim system notes
--- Documents a claim file with notes, evaluations and decision
--- Investigates moderately complex or occasionally complex files,
reviews damage, takes photos, and determines reparability or total
--- Prepares damage estimates for moderately complex or
occasionally complex claims and locates parts
--- Prepares, reviews, reconciles and/or approves supplements
--- Conditions vehicles and prepares report for customer
--- Determines valuation of salvage
--- Evaluates diminished value in a moderately complex or
occasionally complex claim
Claim Payment Processes - Issuance and Authority
--- Initiates system generated checks and pays appropriate
Other Projects and Responsibilities
--- Responds to moderately complex and occasionally complex
--- May participate in one or more moderately complex and
occasionally complex special assignments
--- May serve as a committee team lead for medium-sized projects or
as a committee team member on medium to large projects
Please note that, there is a required 2-week training that will
take place in Wheeling, IL
Please note that, since this is a field service position, you will
need to have a valid driver's license and a reliable vehicle. This
is a demanding field position that will require you to travel
within the territory as much as 75% of your working time. As a
result, you must be willing to work some weekend and extended hours
--- Bachelors degree in related field preferred or equivalent
--- 3 - 5 years of prior auto claims handling experience strongly
--- Prior experience using auto estimating software, CCC Pathways,
Audatex, Mitchell, etc strongly preferred
--- Experience investigating evaluating, negotiating and setting
moderately complex claims strongly preferred
--- Excellent written and verbal communication skills with a
passion for helping others.
--- Strong organizational and computer skills.
--- Persistence and the ability to work through and solve
--- Bilingual candidates are strongly encouraged to apply
--- Military candidates are strongly encouraged to apply
--- Military experience is a plus
--- Has and maintains all appropriate licenses and registrations
for the role per state requirements
The candidate(s) offered this position will be required to submit
to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands--.
As a Fortune 100 company and industry leader, we provide a
competitive salary - but that's just the beginning. Our Total
Rewards package also offers benefits like tuition assistance,
medical and dental insurance, as well as a robust pension and
401(k). Plus, you'll have access to a wide variety of programs to
help you balance your work and personal life -- including a
generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter,
Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for
employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA)
1242, it is against public policy of the State of Indiana and a
discriminatory practice for an employer to discriminate against a
prospective employee on the basis of status as a veteran by
refusing to employ an applicant on the basis that they are a
veteran of the armed forces of the United States, a member of the
Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click "here" for information
regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click "here" for information
regarding the Los Angeles Fair Chance Initiative for Hiring
To view the "EEO is the Law" poster click "here". This poster
provides information concerning the laws and procedures for filing
complaints of violations of the laws with the Office of Federal
Contract Compliance Programs
To view the FMLA poster, click "here". This poster summarizing the
major provisions of the Family and Medical Leave Act (FMLA) and
telling employees how to file a complaint.
It is the Company's policy to employ the best qualified individuals
available for all jobs. Therefore, any discriminatory action taken
on account of an employee's ancestry, age, color, disability,
genetic information, gender, gender identity, gender expression,
sexual and reproductive health decision, marital status, medical
condition, military or veteran status, national origin, race
(include traits historically associated with race, including, but
not limited to, hair texture and protective hairstyles), religion
(including religious dress), sex, or sexual orientation that
adversely affects an employee's terms or conditions of employment
is prohibited. This policy applies to all aspects of the employment
relationship, including, but not limited to, hiring, training,
salary administration, promotion, job assignment, benefits,
discipline, and separation of employment.
Keywords: Allstate, Youngstown , Experienced Field Auto Adjuster, Other , Youngstown, Ohio
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