Inbound Customer Service Position

Company: VXI Global Solutions
Location: Youngstown
Posted on: May 3, 2021

Job Description:

Job Description Unlimited earning potential What's your potential? VXI is guided by our Values: Excellence, Integrity, Teamwork, Agility, and Inventiveness. ? As a Customer Service Representative at Vxi, you are delighted to provide outstanding service to our client's customers by answering their inbound phone calls. Your overall goal is to effectively diagnose the customer's needs and to provide world class support/solutions, while ensuring high satisfaction. You will; Assist and educate customers with warranty information/services, answer questions and troubleshoot issues with home appliances, Communicate and explain the value and benefits of services to customers by establishing relationships and building strong rapport. Personalize each call with our listen, care, connect strategies Resolve customer concerns, prevent future issues, and promote client's services in a respectful and professional manner Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution Assist and educate customers with warranty information and services, troubleshooting issues with their appliances, and answering all questions regarding their home appliances You'll Receive Competitive Salary - $12 Per Hour with potential for an additional $1.50/hour incentive pay Eligible for Performance Incentives Paid Training Health Insurance (Medical, Dental, Vision, 401K) Fun Work Environment Abundant Advancement Opportunities VXI Training Perks Day 1 - Coffee and Doughnuts Pizza Party on Friday's in Training Refreshments provided on Tuesdays and Thursdays Graduation Raffles Chance to win $50 prizes Raffle for appliance of your choice (Washer/Dryer/Range/Refrigerator/TV) Other Things We Look For Strong work ethic Desire to be of service Solid work history Motivated by quality/integrity Desire to excel Must be able to pass a background check and drug screen Must Haves Minimum of one-year's customer contact experience either in a face-to-face position or over the telephone. ? You will love our fun work environment and endless opportunity for growth Vxi has been working tirelessly to provide a clean and Covid-safe environment for our staff. Plexiglass guards installed in training rooms Social Distancing on the call floor to maintain at least six feet between co-workers. On-site health screenings of each employee when they arrive for their shift. Strict Cleaning protocols - include hand sanitizer and supplies to clean throughout the day. Face masks provided for all employees to wear during their shifts. We will continue to enhance and modify our protocols, as appropriate. VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center BPO services, software development, quality assurance testing, and infrastructure outsourcing. We are a passionate team with a singular focus: designing, creating and delivering exceptional customer experiences and operational excellence. We live by our "Passion for People" commitment. At VXI, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire. Are you passionate about customer service? Do you bring awesome energy and a great attitude to your everyday interactions with your customers and team members? Apply today and join our winning team.

Keywords: VXI Global Solutions, Youngstown , Inbound Customer Service Position, Other , Youngstown, Ohio