Inbound Customer Service Representative

Company: VXI Global
Location: Youngstown
Posted on: September 9, 2021

Job Description:

VXI Global Solutions is GROWING in Youngstown, Ohio! Now paying a higher wage for elite Customer Support Representatives!

If you want a job that you can build into a career and have opportunity for growth as well as stability, then VXI is a place for you! We are looking for Customer Support Representatives to join our team!

Overview:

As a VXI Global Solutions Customer Support Representative, you will receive Inbound calls from retail affiliates regarding customer order concerns. Customer Support Representatives must be great listeners and empathetic in order to resolve order issues. Customer Support Representatives will assist retail affiliates process orders for customers in crisis while offering outstanding world class customer service!

*This role requires Open Availability: 8am -11pm. Work schedules will be 5 days a week with at least one weekend day and one weekday day off.

Customer Support Representative Responsibilities:

• Customer Support Representative will take Inbound Calls acting as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency

• Successful Customer Support Representatives are patient, empathetic, and passionately communicative

• Problem-solving also comes naturally to customer care specialists. CSRs are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints, issues, and requests

• Inbound Customer Support Representatives are also expected to use a consultative approach as you build trust and rapport, learning about the customers’ needs.

• CSRs ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction

• Meet or exceed Key Performance Indicators and Guidelines in addition to VXI policies and Procedures.

• Maintain an acceptable level of performance week over week, month over month

Compensation Package:

• Fun Work Environment

• Optional medical, dental, vision, and life insurance available. Effective after the first full calendar month of work completion if benefits elected

• 401k options

• Abundant Advancement Opportunities 

• Cell phone benefits for employees - $25/month per line for unlimited phone, text and data, up to 5 lines!

• Referral for Life Program ™- Earn a residual bonus of $20 every pay period for you and your referral. No cap on the amount you refer or referral payouts!

• PTO accrual for all hourly employees!

Knowledge, Skills and Abilities

• Ability to understand product details and communicate at a consumer level

• Ability to quickly establish and build rapport

• Ability to overcome objections

• Active listening skills

• Goal orientated and the desire to earn top incentive payouts

• Strong customer service skills

• Ability to follow a call flow

• Exceptional time management

• Knowledge of computers and MS-Windows

• High Technical Aptitude 

• Excellent written and verbal language skills

• Ability and Desire to sell or learn to sell

• Ability to navigate multiple screens/programs and multi-task

• Ability to type 25 wpm with 95% + accuracy

• Professional comportment and demeanor

• Ability to follow direction/accept coaching

• Ability to manage stress

• Desire to work in a team environment achieving personal and team goals

• Self-motivated and upbeat

Requirements

• Previous Customer Service experience; previous call center experience is preferred.

• High School diploma or GED

• Must submit to a background check and drug test upon offer of employment

• Full Time position up to 40 hours per week

• Flexible working schedule. Schedule are subject to change due to our call volume nature

• Exemplary Attendance records with previous employers

Job Type: Full-time/Not Remote

Keywords: VXI Global, Youngstown , Inbound Customer Service Representative, Other , Youngstown, Ohio