Patient Service Specialist - Part time

Company: Meridian HealthCare
Location: Youngstown
Posted on: June 24, 2022

Job Description:

Job DescriptionDue to continued growth, Meridian HealthCare, a large non-profit integrated healthcare agency with 250 employees and 12 locations in Mahoning and Trumbull Counties, is searching for a Patient Service Specialist to work in our Primary Care program in Youngstown. This position is working Tuesday, Wednesday, and Thursday 8:00 - 4:00.The desired candidate will provide a comprehensive, proactive, and "Patient First" experience for our patients and visitors. Demonstrates outstanding customer service skills and uses evolving technology to manage a wide range of patient requests including appointment scheduling, patient's registration, way finding, answering general questions and meeting needs. Always represents Meridian Healthcare in a professional, caring and helpful manner. Ensures stellar and efficient patient experience while reducing financial loss and ensuring compliance.Responsibilities and Duties:

• Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon expected service behaviors.
• Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to react with patients by actively greeting patients and resolving patient issues.
• Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Follows standards and guidelines for telephone etiquette and service when interacting with patients over the phone.
• Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience.
• Recruits, enrolls, and educates patients on NG Patient Portal impacting utilization rates and enhancing the patient experience.
• Encourages patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training.
• Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers.
• Processes the workflow for the day
• Supports and participates in process improvement efforts
• Relays staff messaging
• Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff
• Supports and adheres to compliance policies and procedures
• Other duties as assigned Education:
  • High School Diploma or GED required Work Experience:
    • Minimum two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience required
    • Demonstrated experience in providing exceptional customer service and conflict resolution
    • Associates degree may substitute for one year of experience
    • Bachelor's degree may substitute for the experience requirement Physical Requirements:
      • Dexterity sufficient to operate a PC and other office equipment
      • Requires extended periods of standing, walking or sitting
      • Good visual acuity through normal or corrected vision
      • Must be able to navigate various locations and functions in a fast-paced hectic environment
      • Ability to lift and transport up to 25 pounds Complexity of work:
        • Ability to perform basic math sufficient to process insurance co-pays
        • Working knowledge of PC window applications sufficient to input and retrieve data
        • Ability to partner with others as needed to troubleshoot and resolve general technology issues
        • Must be able to type a minimum for 30 words per minute or demonstrable personal computer keyboard skills
        • Knowledge of medical terminology preferred
        • A desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients, their families and visitors
        • Excellent communication and organizational skill are essential in order to successfully communicate with a diverse patient population and workforce
        • High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
        • Interest in learning new technology and troubleshooting to resolve minor technical issues
        • Easily adapts to changing technology, policies, procedures and processes
        • Demonstrated interest in process improvement or adopting new processes and or technology
        • Demonstrated ability to understand and interpret medical insurance information
        • Critical thinking, decisive judgment, and ability to work independently with minimal supervision in an often-hectic environment
        • Demonstrated independent thinking and problem-solving skills, ability to exercise judgement to triage issues and concerns
        • Demonstrate ability to switch from one task to another successfully in a fast-paced, ever changing environment Benefits:Medical insurance. Generous paid leave program, employer matched pension plan, welcoming culture, and work/life balance.About Meridian: Meridian HealthCare traces its roots back to 1972, when it was incorporated as a community-based organization with a goal of serving individuals and families struggling with addiction.Meridian HealthCare's focus is Saving Lives, Serving Communities. We offer a person-centered integrated care approach that includes, prevention, recovery, primary healthcare, housing, criminal justice services and much more.
          
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Keywords: Meridian HealthCare, Youngstown , Patient Service Specialist - Part time, Other , Youngstown, Ohio