Patient Service Specialist - Part time
Company: Meridian HealthCare
Location: Youngstown
Posted on: June 24, 2022
Job Description:
Job DescriptionDue to continued growth, Meridian HealthCare, a
large non-profit integrated healthcare agency with 250 employees
and 12 locations in Mahoning and Trumbull Counties, is searching
for a Patient Service Specialist to work in our Primary Care
program in Youngstown. This position is working Tuesday, Wednesday,
and Thursday 8:00 - 4:00.The desired candidate will provide a
comprehensive, proactive, and "Patient First" experience for our
patients and visitors. Demonstrates outstanding customer service
skills and uses evolving technology to manage a wide range of
patient requests including appointment scheduling, patient's
registration, way finding, answering general questions and meeting
needs. Always represents Meridian Healthcare in a professional,
caring and helpful manner. Ensures stellar and efficient patient
experience while reducing financial loss and ensuring
compliance.Responsibilities and Duties:
- Creates a welcoming and professional environment for our
patients and visitors by demonstrating exceptional customer service
based upon expected service behaviors.
- Proactively manages needs of patients and visitors in our
waiting areas, seeking opportunities to react with patients by
actively greeting patients and resolving patient issues.
- Performs patient registration, pre-visit, insurance
verification, scheduling, arrival desk and/or departure desk
activities according to standards and guidelines ensuring accuracy
and an outstanding patient experience.
- Follows standards and guidelines for telephone etiquette and
service when interacting with patients over the phone.
- Performs point of service activities: visit preparation, co-pay
collection, patient tracking and record tracking ensuring accuracy
and an outstanding patient experience.
- Recruits, enrolls, and educates patients on NG Patient Portal
impacting utilization rates and enhancing the patient
experience.
- Encourages patient utilization of front-end technology,
provides guidance, encouragement, education and hands-on
training.
- Supports front-end technology utilization to promote
understanding and comfort level in use by caregivers and
providers.
- Processes the workflow for the day
- Supports and participates in process improvement efforts
- Relays staff messaging
- Effectively collaborates and communicates with clinical staff,
i.e. providers, nurses and other support staff
- Supports and adheres to compliance policies and procedures
- Other duties as assigned Education:
- High School Diploma or GED required Work Experience:
- Minimum two years of patient registration, appointment
scheduling, insurance processing or customer service/concierge
experience required
- Demonstrated experience in providing exceptional customer
service and conflict resolution
- Associates degree may substitute for one year of
experience
- Bachelor's degree may substitute for the experience requirement
Physical Requirements:
- Dexterity sufficient to operate a PC and other office
equipment
- Requires extended periods of standing, walking or sitting
- Good visual acuity through normal or corrected vision
- Must be able to navigate various locations and functions in a
fast-paced hectic environment
- Ability to lift and transport up to 25 pounds Complexity of
work:
- Ability to perform basic math sufficient to process insurance
co-pays
- Working knowledge of PC window applications sufficient to input
and retrieve data
- Ability to partner with others as needed to troubleshoot and
resolve general technology issues
- Must be able to type a minimum for 30 words per minute or
demonstrable personal computer keyboard skills
- Knowledge of medical terminology preferred
- A desire and commitment to provide the highest level of
satisfaction in quality service, caring and compassion to patients,
their families and visitors
- Excellent communication and organizational skill are essential
in order to successfully communicate with a diverse patient
population and workforce
- High level of customer service experience, exemplary
interpersonal skills and ability to interact with patients and
families in a wide variety of sensitive situations
- Interest in learning new technology and troubleshooting to
resolve minor technical issues
- Easily adapts to changing technology, policies, procedures and
processes
- Demonstrated interest in process improvement or adopting new
processes and or technology
- Demonstrated ability to understand and interpret medical
insurance information
- Critical thinking, decisive judgment, and ability to work
independently with minimal supervision in an often-hectic
environment
- Demonstrated independent thinking and problem-solving skills,
ability to exercise judgement to triage issues and concerns
- Demonstrate ability to switch from one task to another
successfully in a fast-paced, ever changing environment
Benefits:Medical insurance. Generous paid leave program, employer
matched pension plan, welcoming culture, and work/life
balance.About Meridian: Meridian HealthCare traces its roots back
to 1972, when it was incorporated as a community-based organization
with a goal of serving individuals and families struggling with
addiction.Meridian HealthCare's focus is Saving Lives, Serving
Communities. We offer a person-centered integrated care approach
that includes, prevention, recovery, primary healthcare, housing,
criminal justice services and much more.
Job Posted by ApplicantPro
Keywords: Meridian HealthCare, Youngstown , Patient Service Specialist - Part time, Other , Youngstown, Ohio
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