Branch Operations Support Specialist
Company: Premier Bank
Location: Youngstown
Posted on: January 16, 2023
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Job Description:
Position Title: Branch Operations Support SpecialistDepartment:
Branch Administration/RetailPosition Reports to: Branch Operations
ManagerPosition Supervises: No Direct ReportsPosition
Summary:Provide support to branches and departments to prevent
substantial losses and to ensure branch compliance to company
policies and procedures. Serve as the liaison between the branches
and departments, Brinks, and other vendors to ensure customer
service and daily operations are not interrupted.Duties and
Responsibilities:* Support branches with frontline risk management
and check processing decisions to prevent substantial losses.* Work
with branches to manage cash average, controllable losses and
outages, department error resolutions, and security issues.*
Support branches with daily operations to ensure compliance to
Company policies and procedures* Liaison between branches, internal
departments, Brinks, and other vendors to ensure customer service
and daily operations are not interrupted.* Maintain safe deposit
box procedures; manage drilled safe deposit box contents, and the
escheat process* Conduct Retail Audits and assist with large and
unusual outage investigations to ensure losses are minimal and
branches are compliant. Complete other audits as assigned.* Support
the Branch Operations Manager and other department managers in
research, preparation, testing, training, and communications of
operating procedures in order to provide up-to-date processes and
practices for branches.* Remains current with banking regulations,
such as Reg CC, Reg DD, Reg D, Reg E)* Promotes a positive image of
the bank, develops and maintains effective relationships with
internal customers and partners, in addition to serving as a
liaison within all areas of the organization.* Some travel will be
necessary to perform audits, review branch operations, or for any
other need as deemed by the Branch Operations Manager.* Serve as a
back up to different areas in the department, as necessary.*
Perform other duties as assigned.Education, Certification, License
and Experience:* High school graduate or equivalent* 1 year banking
or financial services preferred* 1 year customer service
requiredSkills and Knowledge:* Basic knowledge and understanding of
bank rules and regulations* Must have strong knowledge of
Company/Retail policies, procedures and products and services*
Assumes responsibility and accountability for all actions and
decisions made* Communication: Written, Verbal, Listening, and
Presentation* Flexibility and Adaptability* Ability to build
trusting relationships* Compassionate: Demonstrates genuine
interest in others* Decision Making: Gathers information and
identifies issues, problems, and opportunities* Analytical: strong
problem analysis and solving skills* Organization and planning
skills* Maintain confidential information* Digital/Technology:
Knowledge and ability to use digital systems, tools, and software
applications to include Word and Excel* Managing Work: Effectively
manages time and resources to ensure that work is completed
accurately and effectively* Sets high standards of performance for
self* Responsible for knowing and ensuring compliance with
applicable laws, regulations and guidelines, as detailed in
policies that include but are not limited to Bank Secrecy Act and
other applicable anti-money-laundering rules, Right to Financial
Privacy, Fair Lending, Community Reinvestment Act,
Gramm-Leach-Bliley Act, and other laws and regulations as they
pertain to the position.Work Environment:This job operates in a
professional office environment. Work is normally performed in a
typical interior work environment which does not subject the
employee to any hazardous or unpleasant elements.Physical
Requirements:The physical demands described here are representative
of those that must be met by an employee to successfully perform
the essential functions of this job. While performing the duties of
this job, the employee is regularly required to speak or hear,
stand or sit for long periods of time, open filing cabinets, walk,
stoop or bend, use hands to handle or feel and reach with hands and
arms. The employee must frequently lift and/or move up to 10
pounds, occasionally lift and/or move up to 25 pounds and complete
tasks requiring manual dexterity. Ability to drive a vehicle for
travel is required for the position.Premier Financial Corp is an
Affirmative Action and Equal Opportunity employer. We consider all
qualified applicants without regard to race, religion, color, sex,
national origin, age, sexual orientation, gender identity,
disability or any other legally protected status.The above
statements are intended to describe the essential functions of the
job and the qualifications of the person assigned to it. They are
not intended as an exhaustive list of all job duties,
responsibilities and requirements. Duties, responsibilities and
activities may change or new ones may be assigned at any time with
or without notice. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
This job description does not constitute a contract of employment.
Employment is 'at will' and may be terminated at any time.by
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Keywords: Premier Bank, Youngstown , Branch Operations Support Specialist, Other , Youngstown, Ohio
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