GUEST RELATIONS REPRESENTATIVE
Company: #1 Cochran Chevrolet Buick GMC
Location: Youngstown
Posted on: May 25, 2023
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Job Description:
The Guest Services Representative is responsible for receiving,
processing, verifying, and distributing information from both
inbound and outbound calls, to include but not limited to inquiries
on new and pre-owned vehicles, internet leads, and providing
general information.
* Handle all guest inquiries with a focus on 100% guest
satisfaction.
* Receive inbound calls on new and pre-owned vehicles with a goal
to establish a firm appointment date and time from the prospect
guest.
* Project a friendly and helpful demeanor while answering questions
and inquiries from guests, and providing general or related vehicle
information.
* Maintain and communicate exceptional product and inventory
knowledge to our guests.
* Gather and track all guest data as directed; accurately enter
into BDC database.
* Utilize detailed scripts provided by the dealership in addressing
guest inquiries and concerns to meet the dealerships and
manufactures objectives.
* Facilitate timely follow up on all internet leads as directed by
management and/or procedures.
* Communicate with the dealership management or front-line
employees on behalf of our guests.
* Participate in departmental and dealership meetings; other duties
as assigned by management.
*Qualifications:*
* Exceptional oral and written communication skills via phone,
one-on-one and online are a must.
* Proven customer service track record or obvious desire to provide
next level customer service.
* Comfortable in a high paced, competitive environment
*Benefits:*
* Competitive Pay Plan (-average $18-$25/hour)
* Medical / Dental / Vision / 401K / Disability and Life Insurance
/ Paid Parental Leave/Paid Vacation, Sick and Holiday
* Internal Promotion Opportunities and Ongoing Training
* Employee Discounts
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
* Weekend availability
Application Question(s):
* Have you had to miss work for any reason within the past year? if
so, please elaborate (those who do not answer will not be
considered)
* What is a good phone number and email address to reach you?
Experience:
* Customer service: 5 years (Required)
* Dealership: 1 year (Preferred)
* Phone: 2 years (Required)
Work Location: In person
Keywords: #1 Cochran Chevrolet Buick GMC, Youngstown , GUEST RELATIONS REPRESENTATIVE, Other , Youngstown, Ohio
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