YoungstownRecruiter Since 2001
the smart solution for Youngstown jobs

GUEST RELATIONS REPRESENTATIVE

Company: #1 Cochran Chevrolet Buick GMC
Location: Youngstown
Posted on: May 25, 2023

Job Description:

The Guest Services Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information.

* Handle all guest inquiries with a focus on 100% guest satisfaction.

* Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest.

* Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle information.

* Maintain and communicate exceptional product and inventory knowledge to our guests.

* Gather and track all guest data as directed; accurately enter into BDC database.

* Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.

* Facilitate timely follow up on all internet leads as directed by management and/or procedures.

* Communicate with the dealership management or front-line employees on behalf of our guests.

* Participate in departmental and dealership meetings; other duties as assigned by management.


*Qualifications:*

* Exceptional oral and written communication skills via phone, one-on-one and online are a must.

* Proven customer service track record or obvious desire to provide next level customer service.

* Comfortable in a high paced, competitive environment


*Benefits:*

* Competitive Pay Plan (-average $18-$25/hour)

* Medical / Dental / Vision / 401K / Disability and Life Insurance / Paid Parental Leave/Paid Vacation, Sick and Holiday

* Internal Promotion Opportunities and Ongoing Training

* Employee Discounts


Job Type: Full-time


Pay: $18.00 - $25.00 per hour


Benefits:

* 401(k)

* 401(k) matching

* Dental insurance

* Employee discount

* Health insurance

* Paid time off

* Vision insurance

Shift:

* 8 hour shift

Weekly day range:

* Monday to Friday

* Weekend availability




Application Question(s):

* Have you had to miss work for any reason within the past year? if so, please elaborate (those who do not answer will not be considered)

* What is a good phone number and email address to reach you?


Experience:

* Customer service: 5 years (Required)

* Dealership: 1 year (Preferred)

* Phone: 2 years (Required)



Work Location: In person

Keywords: #1 Cochran Chevrolet Buick GMC, Youngstown , GUEST RELATIONS REPRESENTATIVE, Other , Youngstown, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Youngstown RSS job feeds