GUEST RELATIONS REPRESENTATIVE

Company: #1 Cochran Chevrolet Buick GMC
Location: Youngstown
Posted on: May 25, 2023

Job Description:

The Guest Services Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information.

* Handle all guest inquiries with a focus on 100% guest satisfaction.

* Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest.

* Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle information.

* Maintain and communicate exceptional product and inventory knowledge to our guests.

* Gather and track all guest data as directed; accurately enter into BDC database.

* Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.

* Facilitate timely follow up on all internet leads as directed by management and/or procedures.

* Communicate with the dealership management or front-line employees on behalf of our guests.

* Participate in departmental and dealership meetings; other duties as assigned by management.


*Qualifications:*

* Exceptional oral and written communication skills via phone, one-on-one and online are a must.

* Proven customer service track record or obvious desire to provide next level customer service.

* Comfortable in a high paced, competitive environment


*Benefits:*

* Competitive Pay Plan (-average $18-$25/hour)

* Medical / Dental / Vision / 401K / Disability and Life Insurance / Paid Parental Leave/Paid Vacation, Sick and Holiday

* Internal Promotion Opportunities and Ongoing Training

* Employee Discounts


Job Type: Full-time


Pay: $18.00 - $25.00 per hour


Benefits:

* 401(k)

* 401(k) matching

* Dental insurance

* Employee discount

* Health insurance

* Paid time off

* Vision insurance

Shift:

* 8 hour shift

Weekly day range:

* Monday to Friday

* Weekend availability




Application Question(s):

* Have you had to miss work for any reason within the past year? if so, please elaborate (those who do not answer will not be considered)

* What is a good phone number and email address to reach you?


Experience:

* Customer service: 5 years (Required)

* Dealership: 1 year (Preferred)

* Phone: 2 years (Required)



Work Location: In person

Keywords: #1 Cochran Chevrolet Buick GMC, Youngstown , GUEST RELATIONS REPRESENTATIVE, Other , Youngstown, Ohio