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Inbound Team Lead CLG

Company: VXI Global Solutions
Location: Youngstown
Posted on: December 5, 2018

Job Description:

\r\n\r\n VXI Global Solutions, LLC is a leading B2B provider of business process and information technology offering comprehensive services to our clients who are all Fortune 500. We specialize in sales and services, software development, quality assurance testing, and infrastructure outsourcing. VXI employs 28,000 people world-wide. We have dynamic customer interaction center that's looking for a game changer like you VXI is guided by our Values: Excellence, Integrity, Teamwork, Agility and Inventiveness VXI recruits excited, enthusiastic applicants who are ready to be successful We create a fun learning environment with plenty of career growth opportunities. Work in an environment where you can utilize your customer service skills and experience to help customers each and every day. Your talents and contributions will be rewarded. Come for the job, stay for the career Want to work with a great team? We want to work with you as well so come check us out. Become part of a great team throughout the US. A supportive team that shares best practices, develops strong partnerships and have fun Overview \r\n\r\n Responsible for the\r\nday-to-day operations of a team of Account Associates. This position has a\r\ndirect and immediate impact on the overall efficiency and profitability of the\r\ncompany. \r\n\r\n \r\n\r\n Primary Responsibilities \r\n\r\n Exhibit the VXI Culture of\r\nPerformance and Core Values; Teamwork, Integrity, and Excellence by regularly\r\napplying as guiding principles in the decisions and actions chosen based on\r\nReason, Record, and Circumstance. Meeting or exceeding Key Performance Indicators and Guidelines in\r\naddition to VXI Policies and Procedures. \r\n\r\n\r\n\r\n Accomplishes team\r\nresults by communicating job expectations; planning, monitoring, and appraising\r\njob results; coaching, counseling, and motivating employees; coordinating, and\r\nenforcing system policies, procedures, and productivity standards. \r\n\r\n Responsible for the day-to-day\r\napplication of organizational policies and procedures. Recognizes and\r\nrecommends operational improvements to increase agent performance. Avoid legal challenges by maintaining compliance with client service\r\nagreements and legal requirements. Monitors performance of staff\r\nmembers according to established standards. May participate in hiring decisions\r\nand conduct performance appraisals. Other tasks and duties as assigned by the leadership team. Requirements \r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n Must have demonstrated leadership\r\nskills within team, program, or center No warnings (written or above) within\r\nthe past 60 days Excellent attendance record Strict adherence to dress code Professional demeanor Excellent interpersonal skills Must have excellent product knowledge Must have a good understanding of\r\nprogram objectives Must have a good understanding of\r\ncompany policies and practices Must-have demonstrated\r\nquality and ethical sales practices \r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n \r\n\r\n \r\n\r\n Knowledge,\r\nSkills and Abilities \r\n\r\n Strong phone presence\r\nwith exemplary customer service and/or sales skills. Able to coach and motivate\r\nin accordance with the VXI Performance Culture. Detail oriented. Familiar with contact\r\ncenter tools, systems, and methodologies. Strong MS Office skills\r\nincluding Word, Excel, and PowerPoint. Adaptable to swift program\r\nchanges, developing the skills in proactive critical thinking and\r\nproblem-solving. Education \r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n Must have one year previous related\r\nleadership experience in a fast paced environment, preferably in the role of\r\nSME, and be in Good Standing \r\n\r\n\r\n\r\n This description portrays in general terms the type and level(s)\r\nof work performed and is not intended to be all-inclusive, nor the specific\r\nduties of any one incumbent. Not included are duties and responsibilities\r\ncommon to all supervisory positions including the requirements to attend or\r\nconduct staff meetings, prepare status reports, make internal and outside\r\ncontacts, schedule, assign and review work; promote good housekeeping; enforce\r\nsafety rules, security regulations, and standards of conduct; carry out equal\r\nemployment opportunity policies; and to discipline, train, develop, and review\r\nthe performance. \r\n\r\n \r\n\r\n

Keywords: VXI Global Solutions, Youngstown , Inbound Team Lead CLG, Other , Youngstown, Ohio

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