Site Administrator Technician

Company: GLOBAL TEL*LINK CORPORATION
Location: Youngstown
Posted on: March 22, 2020

Job Description:

This remotehome based Site Administrator Technician position will be assisting our team in servicing our clients in the Youngstown, OH area. Under the direction of the Field Services Manager, but working largely independently without andor limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collectionservice activities with customers located geographically throughout an assigned territory. Responsibilities bull Responsible for overall service of GTL products at assigned customer sites bull Prioritizing and planning of assigned service calls bull Communicating updates associated with assigned service calls bull Escalating problems when appropriate bull Interacting in a professional manner with customers to foster positive relationships bull Replacing telephony hardware and network components, basic maintenance practices bull Pulling cable, mounting network devices, installing telephony hardware bull Administer Kiosk service and collections, clearing billpaper jams, and deposit monies at assigned financial institutions bull Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions assisting Technical Support departments with corrective action on deployed hardware and software developing working knowledge of all operating standards, practices, and procedures bull Handle special projects as assigned by the Field Service Manager bull Scheduled andor unscheduled overtime work and call-outs are to be expected Qualifications bull High school diploma or equivalent bull Minimum of 2 years of related ITTelephony Installs and Troubleshooting experience bull Proficient with Telephony, Networking, and Wireless equipment, inclusive of copper, CAT 56, and fiber optic wiring bull Knowledge of wiring color code and fabrication of data cabling bull Experience troubleshooting ability to define problems, collect data, establish facts, and draw valid conclusions bull Proficient in Windows OS, Microsoft Office Software, and other software programs that may be required bull Must be able to frequently lift andor move up to 10 pounds and occasionally lift andor move up to 100 pounds with assistance bull Must possess a valid driver's license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips bull The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times bull Ability and willingness to work the scheduled andor unscheduled overtime work assignments and after hours call-outs GTL, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. GTL leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates. GTL is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic or category protected by federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. DCE

Keywords: GLOBAL TEL*LINK CORPORATION, Youngstown , Site Administrator Technician, Professions , Youngstown, Ohio