Lead Desk Side Analyst

Company: Bon Secours Mercy Health
Location: Youngstown
Posted on: January 9, 2021

Job Description:

Thank you for considering a career at Bon Secours Mercy Health!Position Responsibilities:* Manage / repair all Mercy owned technology hardware including but not limited to computers, printers, scanners.* Maintain accurate hardware production inventories and spare stock* Troubleshooting some software as needed* Assist with project assignments to implement new technologies or hardware* Proactively communicate customer service issues to leadership* Assist in setting team performance expectations and clearly communicating these goals* Supports a culture of quality by ensuring the team follows documented procedures* Identify team training needs* Manage/mentor team performance and efficiency and make recommendations for process improvements resulting in increased quality of service and customer satisfaction* Effectively applies our methodology and enforces Mercy Health IT standards.* Facilitates project and team meetings effectively.* Ensures team processes are documented, stored and communicated appropriately.* Track and report team SLA's to stakeholders and senior management.* Work closely with relationship management and clinical staff through rounding* Work with other IT groups to coordinate all Field Services tasks per hospital or site.Bon Secours Mercy Health is an equal opportunity employer.We'll also reward your hard work with:* Comprehensive, affordable medical, dental and vision plans* Prescription drug coverage* Flexible spending accounts* Life insurance w/AD&D* An employer-matched 403(b) for those who qualify* Paid time off* Educational Assistance* And much moreScheduled Weekly Hours:40Work Shift: All Department: SS I&T - Technology & InfrastructureAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.

Keywords: Bon Secours Mercy Health, Youngstown , Lead Desk Side Analyst, Professions , Youngstown, Ohio