Intake Coordinator
Company: Community Family Advocates
Location: Pittsburgh
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Intake Coordinator Location: 110
Roessler Road, Suite 300D, Executive Commons Building, Pittsburgh,
PA 15220 Summary The Intake Coordinator is responsible for
determining system eligibility and providing resources and reliable
information regarding the ODS system as well as community support
to individuals and families. ODS serves individuals with the
following diagnoses: Intellectual Disability, Autism, Developmental
Disability, and Medically Complex Conditions. The Intake
Coordinator is to link individuals/families to other system
services as appropriate (i.e.: MH, EPSDT, CCBHO, CHC, OLTL).
Individuals and families will also have an opportunity to make an
informed choice of service providers, including the choice of a
Supports Coordination Organization (SCO). The Intake Coordinator is
also responsible for the operations surrounding assessment and
resource mapping with individuals and families utilizing Charting
the Life Course planning tools, while upholding the principles of
Self Determination. This position requires travel to
individual/family homes or other community locations for intake
meetings, etc. Flexible hours may be required. Travel outside the
county may be required on occasion. Essential Duties and
Responsibilities Serves as a resource for individuals/families that
have multiple needs for triage. Utilizes knowledge of existing
resources and assists in locating new available resources. Enters
information into the ODS Intake and Registration process and
updates information within the online portal application as
necessary. Will develop and utilize a mechanism to document
community and service system resources, in both the community and
service systems. Supports follow up with individual teams to assess
effectiveness of resources. Provides information and support during
the intake process to Supports Coordination Organizations (SCOs).
Coordinates with other ODS teams including Promising Practices,
Multi-System, LeCSI, Planning Team, etc. Establishes and maintains
relationships with community partners for collaboration and
potential referral activity (i.e., PA Family Network). Works
collaboratively with the ODS Planning Team to identify and plan for
waiver services, as necessary. Assists the individual or family in
the completion of the application for Medical Assistance, if
appropriate. COMPASS point person Provides resource consultation
for Base funded requests if/as necessary. Assures that the
individual and family are informed of their rights regarding
appeals processes that include County Conference, Mediation, and
Fair Hearing. Works collaboratively across teams to outline and
relay necessary information to address and uphold quality factors
in relation to planning and service delivery. This includes
reviewing and analyzing various reports from the county and state.
Participates in Individual Support Planning team meetings as
appropriate. Works collaboratively with the team when county policy
needs to be reviewed, revised, or improved in areas relevant to
eligibility, planning and service delivery. Implements policies and
procedures based on county, state and/or federal regulations.
Participates in on-going training regarding changes in the HCSIS
system as well as other relevant training to this position.
Supervisory Responsibilities This job has no supervisory
responsibilities. Additional Responsibilities From time to time the
employee will be required to perform additional tasks and other
duties as assigned by the employer. Knowledge, Skills and Abilities
Excellent communication skills, both oral and written. Excellent
organizational, problem solving and analytical skills. Excellent
knowledge of intellectual disability and autism service delivery
systems. Proficiency with discovery and navigation, connecting and
networking to goods and services. Solid knowledge of ID, Autism,
Developmental Disability and Medically Complex Condition
eligibility criteria and processes. Working knowledge of other DHS
service systems including but not limited to the Office of
Behavioral Health (OBH), Community Health Choices (CHC), and Office
of Long-Term Living (OLTL). Knowledge of resources for individuals
facing hardship and/or vulnerable populations preferred Ability to
build effective and positive relationships that allow ODS to
connect with other professionals to assist with
eligibility/registration information and/or to refer individuals to
other service systems. Ability to easily build rapport and trust
with individuals, families, and community partners. Ability to be
resourceful in a variety of situations High level of independence
with both the ability to be self-motivated and working without
assistance Basic computer skills in Microsoft Word, Outlook, Excel,
Internet research methods, remote video/audio technology (Microsoft
Teams & Zoom). To perform this job successfully, the employee must
be able to perform each essential duty satisfactorily. The
requirements listed above are representative of the knowledge,
skill, and/or ability required. Reasonable accommodation may be
made to enable individuals with disabilities to perform the
essential functions, consistent with applicable law.
Education/Experience Requirements Bachelor’s degree in social work
or related field, plus 1-year previous experience working with
individuals/families in the field of intellectual disability, which
may also include autism, developmental disability and/or medically
complex conditions. OR- Any equivalent combination of education and
experience that meets the required knowledge, skills and abilities.
Certificates, Licenses, Registrations Act 33, 34 and FBI clearances
-AND- Valid driver’s license and insurance in addition to access to
a reliable vehicle. Powered by JazzHR RhWWbZqLK3
Keywords: Community Family Advocates, Youngstown , Intake Coordinator, Social Services , Pittsburgh, Ohio
